The following troubleshooting guide is intended to help solve any problems you may encounter while using the Hay Group Surveys web site. If you are still experiencing problems after following the suggestions below, or if you have any unanswered questions, please contact the Hay Group Transforming Learning at haysurveys@haygroup.com (or complete our online  Contact Form ).

Log-In Screen

Make sure that you have entered the username and password EXACTLY as they appear. If you enter an incorrect or invalid username/password combination, you will see a page that says "Username Incorrect" or "No Surveys Found." If you are still seeing this page after several attempts, it is possible that there are no surveys registered in the database for your username and password. In this case, please contact the Hay Group Transforming Learning.

The Hay Group Surveys web site requires "cookies" to be enabled on your Internet browser. If you are having trouble getting past the log-in screen, it is possible that cookies have been disabled. Click here for step-by-step instructions on how to enable cookies on different types of Internet browsers.

Browser Compatibility

In order to use the Hay Group Surveys web site, you must be using Mozilla Firefox (3.0) or Microsoft Internet Explorer. If you need to upgrade your browser, you may want to speak with your IS department; you can also upgrade yourself by clicking on the icons below:

       

Click here   if you would like to see specific information about your browser. This information could be helpful when trying to diagnose specific problems. Hay Group Transforming Learning staff may ask you for this information when troubleshooting your problem(s).

Saving/Submitting Surveys

When you have completed a survey, you permanently submit your answers to the Hay Group Transforming Learning by pressing the SUBMIT button. (Some surveys also allow you to save a partially finished survey by pressing the SAVE button.)

This process may take some time (usually no more than several seconds), so it is important to wait for the confirmation screen to make sure that your data has been saved/submitted properly. Make sure you do not press the BACK button on your browser, or your data may be lost. Also, make sure you do not press the SAVE or SUBMIT more than once; if you do, the Web page may try to save or submit your data a second time, which is not allowed (the first data submission will be considered final).

Once you have submitted a survey, you will not be able to return at a later time to view or change your answers. If you would like a permanent copy of your answers, you may print out the survey page before pressing the SUBMIT button. You may contact Hay Group Transforming Learning if you have further questions.

Other Problems

There are several other problems that you may encounter when using the Hay Group Surveys web site. Your company may have firewall or security settings that could affect the performance of the web site. If you are having problems, you may want to try accessing the HaySurveys web site from another computer. If you continue to experience problems, you (or your IT department) should contact the Hay Group Transforming Learning.

If your modem or Internet connection is slow (particularly during high-traffic periods), this may have adverse effects - you may want to try accessing the site at another time. If you have been assigned a deadline for completing your Internet surveys, you should try and complete your surveys as early as possible (many people will wait until right before the deadline to complete their surveys, which leads to unusually high traffic on the site, causing performance problems).